RETURN POLICY
Last update January 05, 2024Thank you for your purchase; we hope it made you happy. However, if you need to return an item or exchange it, we are happy to help. Please find below more information on our return policy.
1- RETURN PROCESS
All returns must be postmarked within fourteen (14) days of the delivery date.To return an item, please email our customer service at
contact@moroccanstrawbasket.comto obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, or similar, with all original tags attached.
For US customers:
You’ll receive the return address with the return confirmation email. As soon as you ship the item, you must send us the tracking number.
For international customers:
We recommend that you use our services to facilitate your return. It will allow you to benefit from our preferential prices, avoid any additional charges, and receive your refund or exchange quicker. Please contact our customer service at
contact@moroccanstrawbasket.comto receive shipping fees estimate and your prepaid shipping label. You can take care of the return using the carrier of your choice; you’ll receive the return address with the return confirmation email. As soon as you ship the item, you must send us the tracking number.
Please note:- You are responsible for payment of the return shipping charges. Shipping fees may vary according to your location, the size of your package, and the shipping company.
- Returns remain at the customer’s responsibility until it arrives at our warehouses.
- All items must be repackaged and returned in original packing material or equivalent packing materials.
- We will not accept merchandise that has been soiled or damaged in shipping due to improper packaging.
- Any return without a return authorization will be refused.
2- REFUNDS AND EXCHANGES
After receiving your return and inspecting the condition of your item, we will process your refund.Shipping fees will be deducted from the amount to refund if a pre-paid shipping label was provided (the return fees to be deducted will be communicated to you beforehand).Please allow 7-10 business days for the item to be verified and the refund to be processed, or in the case of an exchange, the desired item to be shipped.Once we process your return, we’ll issue your refund. You will receive your refund less shipping fees (if a pre-paid shipping label was provided) and processing fees which equal 20% of what you paid for the product.
Please note:- Refunds are processed in the original form of payment;
- Shipping and processing fees are nonrefundable;
- If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as the purchase. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.
During Sale:
If you return an item from an order placed during the sale and the discount had a minimum purchase value to be applicable, the rest of your unreturned items, if they do not meet the minimum value, will no longer qualify for the discount.
3- PURCHASES THAT CANNOT BE REFUNDED OR EXCHANGED:
- Products that are manufactured by special measurements (such as custom rugs).
- Products that have been used.
- Any products that have been modified, changed, or washed.
4- EXCEPTIONS
For defective or damaged products, please contact our customer service for a refund or an exchange
contact@moroccanstrawbasket.com. Please note that vintage rugs may have some imperfections; these are not considered as damage.
5- QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@moroccanstrawbasket.com.
ORDER CANCELLATIONS AND AMENDMENTS
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. You must make your cancellation request within 24 hours; please Contact Us by email (
contact@moroccanstrawbasket.com) as soon as possible after placing your order, and Customer Service will advise if cancellation is available.Please note, we are unable to combine orders, change the size, edit your billing and shipping details, or add pieces to an existing order once it has been placed.If your order cannot be canceled, it will be processed and, subject to being accepted by us, a confirmation email will be sent upon shipping.The Returns & Cancellations Policy does not affect your statutory rights.For more information on your statutory rights, contact your local Trading Standards Office, Citizens Advice Bureau, or the equivalent in your jurisdiction.For any further queries, please Contact Us.
